Terms of service

These Terms govern access to and use of Bizacqui (the “Service”). By creating an account or using the Service on behalf of an organisation, you agree to these Terms for that organisation (“Customer”, “you”).

1. The Service

Bizacqui provides software that helps businesses find, engage, qualify and convert leads using AI agents, a unified inbox and integrations with third-party channels. Agents draft decisions; the platform executes them according to the rules, rollout mode and limits you configure. You can pause the Service at any time.

2. Accounts

• You must provide accurate information and keep credentials secure. Owners and platform administrators must use two-factor authentication.
• You are responsible for activity in your workspace, including the actions of your team members and the settings you choose.
• The Service is for business use. You must be able to form a binding contract.

3. Your responsibilities and acceptable use

• You are responsible for the accuracy of your knowledge pack, offers, prices and policies. The agent relies on them.
• You must comply with laws that apply to your communications, including data protection, e-privacy and anti-spam laws (for example GDPR, PECR, CAN-SPAM, CASL and NDPA), and with the terms of connected platforms such as WhatsApp, Meta, LinkedIn and email providers.
• You must have a lawful basis to contact the people you reach through the Service, and honour opt-outs. The Service provides suppression lists, opt-out links and caps to help, but compliance remains your responsibility.
• You may not use the Service for blocked sectors (including adult content, weapons, gambling, unlicensed financial products, recreational drugs and pyramid schemes), for deceptive or harassing communications, or to send unsolicited messages to consumers where the law forbids it.
• You may not attempt to bypass the Service’s safeguards, probe other workspaces, or reverse engineer the Service.

We may suspend sending, pause a workspace or suspend an account to protect recipients, deliverability or the Service, for example when bounce or complaint rates exceed safe thresholds.

4. AI output

AI systems can make mistakes. The Service includes shadow and approval modes, confidence thresholds, handoff triggers and code-level checks on prices and commitments, but you decide when to allow autonomous sending and you remain responsible for messages sent on your behalf. The Service is not designed to provide medical, legal, financial or other professional advice and is configured to hand such questions to your team.

5. Customer data

You own your data. You grant us a limited licence to host, process and transmit it to provide the Service. We process personal data in your workspace as your processor in accordance with our Privacy Policy and data processing agreement. You can export your data at any time, and delete your workspace; deletion becomes permanent after a 14-day grace period.

6. Third-party services

The Service integrates with third parties you choose to connect (for example email, WhatsApp, social, payment and AI providers). Your use of them is subject to their terms, and we are not responsible for their availability or acts.

7. Plans, fees and trials

• Paid plans are billed monthly in advance unless agreed otherwise. Fees are exclusive of taxes.
• Each plan includes usage limits, including an AI usage budget. When a limit is reached, the related activity pauses until the next period or an upgrade.
• Trials last 14 days unless stated otherwise and may be ended at any time.
• You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.

8. Confidentiality and security

Each party will protect the other’s confidential information with reasonable care. We maintain administrative, technical and organisational safeguards described on our Security page.

9. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided “as is” and we disclaim implied warranties to the extent permitted by law. We do not guarantee any particular number of leads, conversions or revenue.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Each party’s total liability arising out of these Terms is limited to the fees paid by you in the twelve months before the claim. These limits do not apply to liability that cannot be limited by law.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your communications to leads, or your breach of these Terms or applicable law.

12. Term and termination

These Terms continue while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. On termination your access ends and your data is deleted as described above, after giving you the opportunity to export it.

13. Changes

We may update these Terms. Material changes will be notified to account owners at least 30 days in advance where practical. Continued use after changes take effect means you accept them.

14. General

These Terms are the entire agreement between the parties about the Service. If a provision is unenforceable, the rest remains in effect. Governing law and venue will be stated in your order form or, if none, the laws of the jurisdiction where Bizacqui’s operating entity is registered.

15. Contact

Questions about these Terms: legal@bizacqui.tutapis.com.